How Oral Billing Solutions Protects Your Information
Oral Billing Solutions provides billing support to dental practices from our office in Buffalo, New York. This policy explains what information we collect through our website and our services, how we use it and which choices you have. It applies to visitors of oralbillingsolutions.com and to the dental practices that hire us.
Patient information follows a stricter set of rules than website data. We handle it as a business associate under the Health Insurance Portability and Accountability Act (HIPAA), and each client agreement spells out those duties. Your dental practice holds the patient relationship, and we do not treat patients.
Information We Collect
The information we collect depends on whether you visit our website or hire us as your billing partner.
How We Use Information
Website information helps us answer your questions, schedule consultations, and send any updates you request. Client information supports the billing work itself: submitting claims, posting payments, following up on balances, and preparing reports. Our business records document that work. Oral Billing Solutions does not sell personal information or share it for marketing.
Cookies and Analytics
Our website may use cookies and similar tools to learn how visitors use it, such as which pages they open. Most browsers let you block or delete cookies in their settings.
Protected Health Information
Patient information that reaches us through our billing work is protected health information (PHI). A signed Business Associate Agreement (BAA) governs how we use and protect it, and that agreement takes priority over this policy. Our HIPAA Compliance page describes our safeguards in more detail.
Data Security
We protect information with administrative, technical and physical safeguards. Only staff assigned to an account can open its records, and each team member completes HIPAA training. No system is perfectly secure, so we also keep a plan for responding if a problem occurs.
Sharing of Information
We share information only when the work or the law requires it. Payers receive the claim details they need to process payment, vendors bound by confidentiality help us run our systems, and authorities receive records when a legal request is valid.
Data Retention
We keep records as long as we need them to provide our services, meet legal obligations and resolve disputes. Client agreements set retention periods for patient-related records. When a record reaches the end of its period, we delete it securely.
Your Rights
Dental practices may ask us to share, correct or delete the information we hold about them, subject to record-keeping duties. Website visitors may ask us to delete messages they submitted through our forms. Patients should contact their dental practice first, because the practice controls patient records and can direct our team.
Three Simple Steps to Make a Privacy Request
Every request follows the same short path, so you always know what happens next.
- Step 01 : Contact Us
- Step 02 : We Confirm Your Identity
- Step 03 : We Respond
Email:support@oralbillingsolutionsllc.com or call: 1-844-800-4293and describe your request.
Our team verifies who you are before we share or change any record.
You receive an answer in writing, with an explanation if we cannot complete the request.
Changes to This Policy
We may update this policy as our services or the law change. Each update appears on this page with a new date at the top. Using our website after an update means you accept the revised policy.
Contact Us
Questions about this policy are welcome. Reach our team using the details below.
Phone: 1-844-800-4293
Email:support@oralbillingsolutionsllc.com
Address: 897 Delaware ave suite 213, Buffalo, NY 14209, USA